all way back to 2012 I think. Want help right away? Here’s what’s going on with the The first thing to note is that while Disney Plus might be the only app no longer working on your Samsung TV, the issue actually originated with Samsung, not with the streaming service.

So if you guys choose to buy Sony because of this issue. By continuing to browse or use this site, you are agreeing to our use of cookies. © 2020 Samsung Electronics America, Inc. SAMSUNG is a registered trademark of Samsung Electronics Co., Ltd. She further adds that the power cycling the TV is not working in this case, the TV does not have the ability to clear the app cache, she cannot delete the Disney app and that the “reset Smart Hbu” option has been rendered useless too in this case.The solution to the problem seems to vary from user to user because another user mentioned that the problem on his smart TV has been resolved. By continuing to browse the site, you agree to our use of cookies. Hope this helps. Closed Sat-Sun Not to mention Star Wars, National Geographic, and the Marvel Universe, all contained in one awesome app. Furthermore, the problem does not appear to be limited to Samsung Smart Hubs only. Cannot Login to Disney Plus account. App should be available on 2016 (K-series) models onwards.

The Samsung Moderator had suggested changing the DNS number manually by clicking on A lot of other users complained about the same problem.

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Secondly, the issue seems to be with 2016 Samsung Smart TVs. Highlight Disney Plus and hold down the Select or Enter button on your Samsung remote. 9 AM - 6 PM EST Sat, Closed Sunday Home Electronics & Appliance Support

Find out how to get it, and what TVs you can get it on right here.Disney+ is available right now on Samsung Smart TVs manufactured from 2016 to the current lineup. Changing the region shouldn't make any difference. You can still get Disney+ by connecting one of the many devices that are compatible with Disney+ to your TV. Email as a contact option was discontinued as of April 3rd, 2019. Sign up before you download the app or do it once you open the app on your Samsung. Mobile Support

arising from or related to use or reliance of the content herein. First, we recommend the … In the meantime, there are a couple of things you can try on your end to troubleshoot. Obviously, it’s not great for either party to not resolve the problem, so chances are your Samsung TV and your Disney Plus app will be best buds again soon.

You can do this easily by visiting As you wait for a fix from Samsung, keep an eye on the Samsung Support and Disney Plus Help Twitter accounts — they’ll probably post an update when the issue is resolved. Third (and perhaps most importantly), Samsung and Disney Plus are aware of the issue, and are supposedly working on a solution. Disney+ might be the latest and greatest streaming service, but it's not without flaws.

Restart your TV, restart the Disney Plus app, then try uninstalling and reinstalling your Disney Plus app. When it comes to sign-up, you have two options. Since there was no accompanying Disney+ roll out, the app now is incompatible with the TV.

Note: If you know you have a 2016 Samsung Smart TV, doing a power cycle won’t work until Samsung has resolved the issue, but it never hurts to make sure all of your software is up-to-date. Seems that something with the att broadband is preventing the connection or starting of the Disney Plus app or a possible issue between the app and the Tv. IT/Computing Support